1. Booking Policy

• A minimum 30% advance payment is required to confirm any trek or travel booking.
• The remaining 70% balance must be paid before the trip start date.
• A booking is not considered confirmed until the advance payment is received.

2. Cancellation Policy

• Cancellations made 30 days before the trip start date are eligible for up to 70% refund.
• Cancellations made 20 days before the trip start date are eligible for up to 40% refund.
• Cancellations made within 15 days of the trip start date are non-refundable.

3. Weather & Natural Conditions

• The Himalayan region experiences unpredictable weather conditions.
• In case of landslides, road blocks, heavy snowfall, or other natural disruptions, itineraries may change.
• Himalayan Dhoora is not responsible for delays caused by natural conditions.

4. Health & Fitness Policy

• Participants must be physically fit for trekking and high-altitude travel.
• Guests with serious medical conditions (heart issues, asthma, etc.) must inform the company before booking.
• A medical certificate may be required for certain treks.

5. Safety Policy

• All participants must follow the instructions of the trek leader or guide at all times.
• Entering dangerous areas without permission is strictly prohibited.
• Adventure activities involve risk, and participants must accept these risks.

6. Behaviour Policy

• Alcohol abuse, drugs, or inappropriate behavior during the trip is strictly prohibited.
• The company reserves the right to remove any participant from the trip for misconduct.

7. Environmental Responsibility

• Himalayan Dhoora promotes eco-friendly and responsible travel.
• Participants must not litter or damage the natural environment.
• All trekkers are expected to follow the Leave No Trace principles.

8. Customer Data Policy

• Himalayan Dhoora may collect basic information including Name, Phone Number, Email, Address, ID Proof, and Emergency Contact.
• This information is used for booking confirmation, permits, safety coordination, and communication.
• Customer data is kept secure and will not be shared with third parties except when required for government permits or legal requirements.

9. Photo & Video Policy

• Photos and videos taken during treks may be used by Himalayan Dhoora for promotional purposes.
• This may include use on social media platforms, website, advertisements, and marketing materials.

10. Insurance Policy

• Participants are strongly advised to purchase travel insurance before joining the trek.
• Adventure travel insurance is recommended for high-altitude activities.

11. Liability Policy

• Himalayan Dhoora is not responsible for delays or disruptions caused by natural disasters, road conditions, or transportation issues.
• The company is not liable for personal injury resulting from participant negligence.

12. Agreement

• By booking a trek or travel experience with Himalayan Dhoora, participants confirm that they have read and agree to all policies and terms mentioned in this document.

Company Contact

• Phone: +91 9557156323
• Email: himalayandhoora@gmail.com

Important Note:

• All participants are responsible for arranging their own travel insurance before joining the trek.
• Himalayan Dhoora will not be responsible for medical expenses, accidents, or rescue costs during the trek.